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You have questions. We (hopefully) have answers. If you don't see your question below, feel free to contact us via email and we will get back to you within a business day or two.

About Our Baking Mixes

What Makes the Baked Mixes so Great?
All of our mixes are based on recipes from our original Brooklyn bakery. We took great care to translate our signature sweets to baking mix form – staying true to the less (ingredients) is more philosophy.
What is the difference between the Baked Signature Line and the Baked Diffusion Line?
Both baking mixes share the same Baked DNA: incredible taste + high-quality ingredients! The Baked Signature Line Baking Mixes are, well, bigger. Overall, they make larger portions (9x13 pan of brownies vs. 8x8, etc…) and use an array of high-quality flours like Spelt and Whole Wheat to impart flavor. Our new Baked Diffusion Line Baking Mixes are riffs on some of our more popular specialty sweets. These are baked goods that show up in our bakery for a limited time only.
How do I make the Vanilla Sprinkle Snack Cake?
You can check out a video guide here:
How do I make the Double Chocolate Snack Cake?
You can check out a video guide here:
How do I make the Brooklyn Blackout Brownies?
You can check out a video guide here:
How do I make the Double Lemon Buttermilk Loaf?
You can check out a video guide here:
How do I make the Salted Chocolate Chunk Cookies?
You can check out a video guide here:
How do I make the Gluten Free Brooklyn Blackout Brownies
You can check out a video guide here:

Shipping & Returns

How long after I place my order will it be shipped? We will do our best to pack and ship your order quickly – hopefully within 24 hours of receiving your order. Delivery times are dictated by your chosen shipping method (Ground, 2-Day, Next Day, etc…) and delivery location. Generally speaking, ground shipments are delivered within 1 to 5 business day of leaving our warehouse. We can’t wait for you to start baking with our mixes. COVID-19 Shipping Delays: Please note, due COVID-19’s impact in many areas of our shipping pipeline order turn-around time is delayed by 1 to 3 extra days.
Where do you ship? Fresh Baked NYC ships to all residential and commercial addresses in the continental United States. We do not currently ship to P.O. Boxes, Alaska, Hawaii, Puerto Rico, or Canada.
When will I receive my order? For all standard shipping methods, please allow 7-10 business days for delivery. Additional shipping methods are offered at the time of checkout. Once an item ships, you will receive an email confirmation with tracking information.
How much does shipping cost? Shipping cost is calculated at checkout and based on the shipping method, size and weight of the shipment, and shipping destination. You may view shipping cost from your cart prior to placing your order.
Can I make changes or cancel my order? You may cancel an order or make corrections to an order or shipping address within 24 hours of placing your order. To do so, please call customer service at 1-800-458-5826 or email us at info@freshbakednyc.com.
What is Fresh Baked NYC return policy? Your experience is important to us. If you are unhappy with an item or if an item was damaged or defective, please notify customer service within 21 days of receipt at 1-800-458-5826 or email us at info@freshbakednyc.com to coordinate a return or replacement. Products to be returned will be issued a prepaid shipping label and return authorization number. Upon receipt of unopened product, all returns will be refunded in full to your original payment form.
Can I cancel my order? You may cancel an order or make corrections to an order or shipping address within 24 hours of placing your order. To do so, please call customer service at 1-800-458-5826 or email us at info@stickyfingersbakeries.com.
What is your return policy? Your experience is important to us. If you are unhappy with an item or if an item was damaged or defective, please notify customer service within 21 days of receipt at 1-800-458-5826 or email us at info@stickyfingersbakeries.com to coordinate a return or replacement. Products to be returned will be issued a prepaid shipping label and return authorization number. Upon receipt of unopened product, all returns will be refunded in full to your original payment form.
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